FAQ

A1: Your iPhone may automatically stop charging at 80% to protect its battery from overheating, as part of iOS 17's thermal management strategy. Charging will resume once the device cools down. Moving it to a cooler spot can help speed up this process.

A2: Pressing the button once displays the battery level and activates wireless charging. Holding it for 2 seconds turns off the lights and the wireless charging feature. Holding it for 5 seconds disables the "Instant Connect" feature.

A3: We regulate the charging surface to stay below 104°F (40°C), but your phone may still heat up, especially under heavy use. If overheating occurs during charging, pause and let the phone cool down before resuming.

A4: Due to a 35% to 45% capacity loss from battery cell and circuit inefficiencies during charging, a fully charged Anker MagGo Power Bank (10K, Slim) effectively provides about 5,500mAh to 6,500mAh ofusable power to your devices.

A5: If the AirPods case doesn't fully cover the charging area needed for wireless charging, the feature won't activate. Ensure the case is centered on the charging pad and press the button to start charging.

A6: Energy loss during charging due to battery cell and circuitry efficiency results in a 30% to 45% capacity reduction. A fully charged Anker Prime Power Bank (9.6K, 65W, Fusion) delivers about 5,200 to 6,700mAh.

A7: Use this formula: (Power Bank Total Capacity × 0.65) ÷ Device Battery Capacity = Estimated Charges. For example, an iPhone with a 3,349mAh battery can get approximately 1.8 charges from a 9,600mAh power bank.

A8: Recharge time depends on the charger's power and the ambient temperature. When using the included charger at 77°F (25°C), it takes about 2 to 2.5 hours.

A9: This occurs when a connected device's power consumption exceeds 30W (PD 20W), temporarily halting recharging to prioritize the device, or when a battery protection icon indicates high temperature, pausing charging until the temperature decreases.